Refund policy

Returns of food products

We do not accept returns of food products after they have been dispatched. Once food has left our care, we can no longer verify how it has been handled or stored, and returned food cannot be resold.

If there is a problem with your order, please contact us instead of returning anything without speaking to us first.

Problems with an order

Please contact us as soon as possible if your order arrives damaged, defective, incorrect or incomplete.

Include your order number, a clear description of the issue and clear photos where relevant. Please keep the product and its packaging until we have reviewed the case and provided further instructions.

How we handle problems

We review each case individually based on the circumstances and the information provided. We may ask for additional details or photos where necessary.

We will work with you to find a fair solution. The appropriate solution will depend on the individual case and will be communicated directly after our review.

Refund processing

Where a refund is approved, it will normally be issued to the original payment method. Processing times may vary depending on the payment provider.

Contact

Contact us at team@dattelmond.ch and include your order number whenever possible.